Free CD containing the update program can be sent to customers.There are two ways of getting the firmware update program:

Some desktop types and extension line products are affected. Your understanding and cooperation on this matter will be greatly appreciated. We apologize for any inconvenience this may have caused you.

In order to solve this problem, we are now offering the firmware update program designed for VAIO models. We would like to inform our customers of the information and countermeasure for our VAIO models which are equipped with the aforementioned Seagate-made HDDs.Īs a result of our internal investigation based on the information from Seagate, we have confirmed that some VAIO models which were launched between May 2008 and February 2009 are equipped with the aforementioned Seagate-made HDDs and have a possibility of not being able to boot. This is the right place to start since you can't get into your operating system.As part of communication from Seagate Technology LLC (“Seagate”), the Seagate-made Hard Disk Drives (HDDs), which are equipped in some VAIO models, have a failure. Oh, and no, you probably can't downgrade the disk firmware.īut try booting with the bootable HP Array Configuration Utility Offline CD to check the status of the array.

The ideal situation would be view of the HP Smart Storage Administrator utility ( hpssa or hpssacli in Linux) to see what your array thinks is happening.

If this is just an HP controller in a non-HP server, can you post the actual Smart Array P212 POST messages that appear at boot?

If this is an HP server, a view of the HP IML log would be helpful.

Do you have access to any of the HP diagnostic utilities?.

What problem were you trying to solve by upgrading the physical disk firmware? Was there a preexisting health condition that could be the real problem here?.

If you're not using HP disks, there's very little reason to mess with individual drive firmware outside of the HP ecosystem.

If using an HP server, you'd typically use HP-branded disks.

Let's assume you're using an HP ProLiant server of some sort.

In your comments, you mention an HP Smart Array P212 controller.

You haven't provided good information about your hardware situation, so I'm going to make some assumptions.

Seagate firmware updater