If you aren't currently distributing the FileWave ChromeBook Inventory Extension, you'll want to do that, and detailed instructions can be found here. For your clients, the below steps discuss the deployment of TeamViewer Host. TeamViewer’s full application for Windows can be found here: For macOS here: You will need to run that on the device that runs the FileWave Administrator console or WebAdmin. The add-on allows device control, but our testing at this time has been inconsistent on this feature The Google Play Store TeamViewer QS Universal Add-On The QuickSupport app allows screen sharing

The Google Play Store TeamViewer QuickSupport App installed Note that because this is a browser extension, the browser MUST be open for the TV session to work If the extension is already being pushed, it will simply auto-update when the new version is approved (currently under review) The inventory extension is required because it is the element that receives the notification to start the TV session The FileWave Inventory Extension is installed and up to date (version 2021.10.07+) TeamViewer full client installed where you run the FileWave Admin or WebAdmin Specifically, we'll need:įileWave server to be upgraded to at least 14.7 (14.6 is permitted but was a technical preview) We'll need to meet pre-requisites for ChromeOS client devices for TeamViewer to work seamlessly. So, slightly more work, but much greater control. In future versions we may embed some of these pre-requisites, but at this time we erred on the side of letting you control the elements. FileWave's TeamViewer integration requires endpoint pre-requisites on each supported platform.

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